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OrderJay takes routine wholesale email work off your team: price answers, stock checks, order entry and status replies. With Run enabled, it completes supported jobs automatically—from looking up the records to sending the reply.
The work OrderJay completes for you
Price questions
“What’s our price for 24 units?”
A reply using the buyer’s prices and quantity rules.
Stock checks
“Do you have 24 in stock?”
An answer based on current inventory.
Purchase orders
“Please place the attached order.”
An order using the company’s recorded location and terms, read back from the connected business system before completion.
Order status
“Where’s our order?”
A reply with the available order and fulfilment information.
These examples show routine outcomes. If a buyer, product, quantity or result cannot be verified, the job needs your team. Address changes, disputes and other non-routine requests also go to a person.
Before you get started
- Your wholesale customers send orders and questions by email.
- Your business system has customer contacts, purchasing locations, products with SKUs, prices and payment terms set up.
- You can configure email forwarding for your wholesale mailbox.
OrderJay uses the records you already maintain. A location that cannot be served is identified during connection, so you can resolve the issue before enabling work for it.
Use your existing business records
OrderJay does not invent customer, pricing, inventory or order information. It uses the connected business system you already maintain as the authoritative record for each supported job. One workspace uses one business system; the first connection establishes it, and changing providers later is not currently supported.
Install OrderJay from the Shopify App Store. Shopify B2B on Basic, Grow, Advanced and Plus is supported today. Capability is checked per company location rather than assumed from the Shopify plan name.
Shopify provides the company, location, buyer-specific pricing, payment terms, inventory and order records used for each job. Prepare your Shopify store.
Using Zoho Inventory + Books?
Zoho Inventory + Books is in private beta and is not open for self-serve sign-up. One JP-hosted organisation has been verified end to end. Contact us about your setup.
To obtain your organisation’s own total, OrderJay creates a draft Estimate or Sales Order and deletes it when it is no longer needed. This also happens in Watch and leaves a document number and activity-log entry. Zoho is never asked to email your customer.
Keep your wholesale email address
Forward your wholesale emails to the intake address shown in Connections. Forwarding leaves the original mailbox in place: OrderJay does not move, label or delete messages there. Replies go out in the same conversation under your store’s name from the first day; verify a domain you own and they leave from your own address instead.
Set up forwarding and replies.
What it works with today
| What | Today |
|---|---|
| Systems | Shopify B2B on Basic, Grow, Advanced and Plus. Zoho Inventory + Books: private beta, by arrangement |
| Retailers | Your retailers as buyers on your Shopify B2B companies — they change nothing |
| Mailbox | Any mailbox that forwards — Gmail, Outlook or your own domain |
| Documents | The email itself, PDFs and scans, Word, Excel and CSV, photos, EDI exports |
| An order | Placed in Shopify at the location’s price and terms, then confirmed to the retailer |
| A price question | A quote at the location’s price, with the total and the date it holds until |
| A stock question | What is available today at the warehouses you chose |
| A status question | Whether it shipped, with the tracking number on record |
| Not yet | Read orders sent by text or a chat app · Send invoices or chase payment · Serve retailers kept in a wholesale app other than Shopify’s own B2B · Sell to a retailer in another currency |
Which documents can I send?
The statuses below describe format availability. Access to the public Shopify installation is a separate step, described above.
Scroll sideways to see all columns →
| Format | Status | What to know |
|---|---|---|
| Email body — plain text and HTML | Available | Orders and questions written directly in the message. |
| TXT attachments | Available | Plain-text order files, including exports from ordering systems. |
| Available | PDFs with a text layer, and scanned PDFs read as images. | |
| Word — DOCX | Available | Purchase orders created in Microsoft Word. |
| XLSX and CSV | Available | Excel workbooks and CSV order files. |
| Legacy XLS | Available | Older Excel workbooks (.xls). |
| Scanned PDFs, JPG and PNG | Available | Paper orders and image-only documents. |
| Documents exported from your EDI platform | Available | Read as the format they are exported in — PDF, spreadsheet or text — without replacing your EDI provider. |
| Raw EDI order files — X12 850 and EDIFACT ORDERS | Available | An order interchange saved as a file and attached to an email, read from the file itself. Not an EDI connection. |
| Native EDI connections | Not currently supported | AS2, VAN and direct X12 or EDIFACT connections. |
Preview first. Enable work when you are ready.
- 1
Start in Watch
See the proposed reply or order against your own records. Nothing is sent or finalized; on Shopify, nothing is written. Zoho’s temporary pricing drafts are described above.
- 2
Choose what can run
Enable individual kinds of work for selected companies, within limits you set.
- 3
Step in when needed
Check why a job stopped and choose from the actions offered. You can move any kind of work back to Watch.
Set limits and handle exceptions.
Plans and completed jobs
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| Plan | USD / month | Completed jobs / month |
|---|---|---|
| Starter | $99 | 150 |
| Growth | $249 | 600 |
| Scale | $599 | 1,500 |
Plans are per workspace and include a 14-day trial. A job counts once, when it completes with something sent or placed, on its own or after your press. Watch predictions and jobs that stop with you do not count. Shopify subscriptions are billed through Shopify; the Zoho private beta is not billed through Shopify.
What has been verified?
Read the recorded live examples
- 31 Aug 2026 — A retailer’s price question priced from live Shopify records at 552.24 USD, held, and answered from the merchant’s own address.
- 3 Sep 2026 — The same loop on a real Zoho organisation: a Sales Order placed on the organisation’s own totals — a test organisation, so the reply reached nobody.
- 13 Sep 2026 — The first order through the public app: Order #1010 created, confirmed to the buyer and delivered — on a development store.
A person selected the delivery location during the Shopify quote run. The Zoho run used a test organisation and did not send a customer reply. These are specific verification examples, not measurements of customer results.
How your records stay protected
Incoming email cannot grant permission to change addresses or payment details. OrderJay checks the sender, the records and your limits before acting. Read about security and data handling.
Product claims last reviewed 2026-10-19. For binding data-processing terms, see the Privacy Policy and the Data Processing Agreement.